Shipping
At Southern Queenz, we strive to process and ship your orders as quickly as possible. Please allow 3-5 business days for your items to be prepared and shipped. Once shipped, you will receive a tracking number so you can monitor the progress of your delivery. Shipping times may vary depending on your location and any potential carrier delays, especially during peak seasons or holidays.

Returns & Exchanges
Due to the personalized nature of our products, we currently do not accept returns or exchanges. Each item is custom-made with care, so we aim to ensure your satisfaction before it ships.

Damaged Items
If your item arrives damaged or broken, please reach out to us immediately. Send an email with your order number, photos of the damaged product, and a brief description of the issue. We will review your case and work with you to find a resolution, such as a replacement or store credit, if applicable.

Thank you for choosing Southern Queenz! We appreciate your understanding and look forward to crafting something special just for you.